Bulk Discounts Available Buying five or more items or for a detachment, company, school or wing? Call us on 0333 335 5005.
For full terms and conditions please see our Delivery & Returns policy
FREE UK Mainland Delivery on orders over £60
Orders under £60:
£5.99 DPD delivery charge.
Economy Delivery £2.00 - £4.00
Highland & Islands, Northern Ireland & Channel Islands – Royal Mail £4.70
UK Mainland Next Day Delivery
£5.99 delivery charge for DPD Delivery with One Hour Delivery Slot
Order by 3pm Mon – Thu. 2pm on Friday.
FREE Exchanges & Returns
Free exchanges via our Royal Mail prepaid returns label.
BFPO Addresses
For BFPO addresses and post codes select BFPO as a country at checkout and then enter your BFPO address. Delivery cost is £6.50 European Delivery
We deliver to Belgium, France, Germany, Luxembourg, Netherlands, Austria, Denmark, Switzerland, Czech Republic, Italy, Slovakia, Spain, Croatia, Estonia, Finland, Hungary, Poland, Slovenia, Sweden, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia & Ireland.
We also ship to United States & Canada.
Simple & Easy Returns Items can be returned for Free by Royal Mail within 31 days
Free Delivery on Orders over £60
DPD Next Working Day Delivery just £5.99. Eligible items ship by Royal Mail from just £2.00
RETURNS INFORMATION
1 HOW TO RETURN YOUR ITEMS FOR A REFUND OR EXCHANGE
a) We are happy to accept exchanges and returns for any reason for up to 30 days after the delivery date of your order. Items that are faulty can be returned for free within one month of delivery. This does not affect your statutory rights.
2 CONDITIONS
a) Purchases must be exchanged or returned within the specified time-frame.
b) Items must be unused, original condition with all original packaging intact. Incomplete, damaged or faulty items or anything we believe has been used (unless faulty) will not be accepted and therefore sent back to the customer.
3 HOW TO EXCHANGE/RETURN YOUR PURCHASE
a) Go to Royal Mail and create and print your label. https://www.royalmail.com/track-my-return/create/2746
b) Please note, we do not accept liability for goods returned using any method other than our preferred courier service.
c) Please complete and include the form you received with your order with your returned items.
e) Place the item(s) in the original shipping box.
f) Send the parcel via your nearest Royal Mail drop off location.
g) Once the item(s) have been received and inspected, an exchange/refund will be issued within 5 business days and you will receive confirmation via email.
REFUNDS ARE FOR THE VALUE OF THE ITEM AT THE TIME OF PURCHASE.
CONTACT US
For future enquiries, please contact customer services by phone +44 0333 335 5005 or email customerservice@cadetkitshop.com
Monday – Thursday 9.00am – 5.00pm, Friday 9.00am – 4.00pm.
RETURNS DECLARATION
Order Number…………………………………………………….
Customer Name …………………………………………………
Contact Number…………………………………………………
Email Address…………………………………………………….
Exchange/Return Options
I would like an exchange for the following item(s): ……………………………………………………………..
Please issue a refund for the following item(s): …………………………………………………………………..
Reason for return:
Faulty……………………………………………………………………………………………
Change of Mind …………………………………………………………………………...
Other ……………………………………………………………………………………………
